Salon Policies

We want every appointment at Lushious Luxuries to feel relaxed and unhurried. Please read the information below before booking. If you’re unsure which treatment to choose, call or text us on 07711 280477 and we’ll be happy to help.

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Booking the right treatment

Please choose the service that matches what you need so we can allow enough time for your appointment. If you’d like to add or remove a treatment, let us know at least 48 hours beforehand. Changes requested later may still be subject to the original booking charge.

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Cancellations and missed appointments

Please give us at least 48 hours’ notice if you need to cancel or change your appointment.

• With 48 hours’ notice or more, you can cancel without a cancellation charge.

• With less than 48 hours’ notice, a charge of up to 50% of the appointment price may apply.

• If you do not attend, or cancel with less than two hours’ notice, a charge of up to 100% may apply.

If you booked with a gift voucher, the applicable cancellation charge may be deducted from its value. Please check the terms shown when you book.

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Arriving for your appointment

Please arrive on time, and no more than 10 minutes early, as we have a small waiting area. We ask that you come alone and do not bring children to the salon.

If you’re running late, please call or text us as soon as you can. We’ll let you know whether we can still carry out your treatment. If you arrive more than 15 minutes late, we may need to shorten or cancel the appointment, and a charge may apply.

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If something isn’t right

Please tell us as soon as possible if you have a concern about a treatment so we can discuss it and put things right where appropriate.

If you have a problem with your nails, contact us within seven days. We’ll assess the issue and fix qualifying problems free of charge within that period. After seven days, a repair charge may apply. Your statutory rights are unaffected.